How can I pay my bill?

There are a numbers of easy ways:
  • You pay online by logging into your account here Policyholder Log-In
  • You can also pay quickly by downloading our mobile app on Google Play or the Apple App Stores
  • You can Pay by Phone: 866-721-6795
  • Or via your local independent agent
  • Or via mail:
Windhaven Insurance Services, LLC P.O. Box 831987 Richardson, Texas 75083

Can I manage my account online?

Yes. You can pay your bill, view your payment history and status, view your billing plan and due dates, view and print your coverage and ID card, and even view your local agent’s contact information. Click here to log-in Policyholder Log-In

When will I receive my bill?

Your policy premium notice is sent to you with enough time to schedule or make your payment. The notice will include the premium due and due date.

Are there any late fee charges if I do not pay my bill on time?

Yes, you may be subject to a late fee if payment is received after the due date. The amounts are listed on your installment notice.

Does my policy renew automatically?

Yes, your policy will renew automatically every 6 months. Please make sure to make your car insurance payments on time.

How do I know who my agent is?

Please reference your insurance ID card for your agent’s agency name and phone number.

Can I make my payments automatically deducted every month?

Yes you can! You can sign up for our EZ Pay, electronic funds transfer system and receive a discount as well. Payments can be automatically withdrawn on a specific date with a check or credit/debit card.

I moved, do I need to notify Windhaven?

Yes, please contact your agent with your new address and contact information as soon as possible.

How do I know what coverages I have on my policy?

As soon as you sign up for a Windhaven Insurance policy, you will receive your bound application, declarations page and ID cards from your local independent agent. These documents will highlight what coverages, vehicles and drivers are listed on the policy. If you notice any missing or incorrect information, please contact your agent immediately.

I had an accident, where can I file my claim?

Please contact our First Notice of Loss division at 1-866-595-5080 for an associate to help you.

Can I rent a car if I have an accident?

Please check your policy details to determine if you have “Rental Reimbursement” on your policy. Rental is paid on a reimbursement basis.

If someone has moved in or out of my house, do I need to inform Windhaven?


If my policy cancelled, can it be reinstated?

This is specific to each policy. Please see your agents for the available options depending on the situation.

How can I cancel my policy?

In order to cancel your policy, please see your agent to send us a signed request with the requested date of cancellation. Note: Additional documents may be asked for.