These eight words matter. You'll hear and see them in action every day because they define our culture. They are rules and behaviors that remain constant and inform how we lead. Many of these words like FIGHT seem out of place for a brand in our category. But that's a good thing, because we aren't interested in category norms.
Windhaven Insurance™ is a company of fighters. We fight fraud. We fight complacency. We fight laziness. We fight for our customers. We would rather have a football team fighting together for a common goal than have a team of Harvard Business School Graduates. Together we can fight for a stronger company, more satisfied customers, better lives for our teammates and a better community.
At Windhaven Insurance™ we care about what we do. We are professionals with a mission to provide the best damn product for our customers. That means when a teammate needs help we pitch in. When we move offices, we all lift boxes. When someone litters on the ground, we pick up the mess. When the phone rings at 4:59, we answer it. When there is a community event, we engage.
"If it's broken, fix it". Each teammate at Windhaven Insurance™ is aligned with a common goal to provide the best product we can at the lowest possible price. Each teammate has to look within and engage in Windhaven Insurance™ improvement. No matter what you do at Windhaven Insurance™, there is always room for improvement. Look at what you do and make change and improve.
Windhaven Insurance™ is a team! We have the flattest organization in the industry designed with one main goal- TEAM. No one in Windhaven™ is larger than the company. Together, as a team, we can provide our goal to provide the lowest price, highest quality insurance product in the market.
Windhaven Insurance™ respects teammates, customers, and the community. Windhaven™ was built to be a transformational company for our stakeholders. We are all part of the value proposition that is promised by Windhaven™. Any divergence from our Core Value of RESPECT will be dealt with swiftly.
At Windhaven Insurance, we need to be as smart and scrappy with our budget as any other small business. “Treat it like your own wallet,” is a saying you’ll hear when we talk about business expenditures here. The money we save, can be put into lowering the cost of insurance for our policyholders and invested in our company and people to help us grow.
IF you encounter a barrier, break it. Windhaven™ in order to survive has to remain on the cutting edge of process, technology and teammate engagement. We are fighting giants for growth. With the competitive nature of our industry we have to find our limits and breakthrough. By using our collective intelligence through collaboration we will redefine our industry.
Enjoy your career and your company. Happiness is one of the greatest indicators of a company's potential. Fun is contagious. We want the best talent in the industry, to do so we need to HAVE FUN!