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Contact Us

There are a number of ways to contact us below. We can save you some time right here with answers below and on our Claims FAQ and Policy FAQ pages.

You can log-in to your account to:

  • Check payment status and history
  • Make a payment
  • View your next payment date
  • Get your agent’s contact info

Many of these features are also available on our mobile app available on Google Play and the Apple App Store.

If you’re a new customer and want to send us your ​proof of prior insurance, proof of homeownership, and/or pictures of your car for policy discounts, you can send them to Please include your name and policy number.

If you’re sending us photos from a claim, the fastest way to do so is via our app. You can also send them to along with your name and claims number.

Please note the email address isn’t acceptable for demand submission or service of process. They will not be accepted. No attorney letters, of any kind, will be processed in this email. Please instead send directly to the assigned adjuster.


To Report A New Claim (866) 595-4080

Claims Mailing Addresses

In Florida:

Windhaven Insurance PO Box 269015 Miami, FL 33126

In Texas:

Windhaven Insurance PO Box 269016 Miami, FL 33126

To Discuss an Existing Claim (800) 919-9114

Email Address

Policy Customer Service

Florida Policy Holders

Windhaven Insurance PO Box 831927 Richardson, TX 75083-1927

Texas Policy Holders

Windhaven Insurance PO Box 831987 Richardson, TX 75083-1987

Policy Customer Service Phone (866) 721-6795

Email Address

Report Fraud

To Report A Fraud 1-844-WH-FRAUD or 1-844-943-7283

Marketing & Accounting (For Agents)

Claims Physical Address

Windhaven 7300 NW 19th Street, Suite 501 Miami, Florida 33126 Click here for Driving Directions