Claims

Windhaven is dedicated delivering a positive, quick and efficient claims experience.

We offer multiple convenient ways to handle the appraisal of your vehicle damage including our claims app, experienced staff adjusters in certain geographical areas available for immediate scheduling within 24 hours, and outside Direct Repair Shops who can write estimates with the option to handle repairs to your vehicle.

Speed Up Your Claim With Our New App

Introducing the Windhaven™ Insurance App. With a few pictures and clicks from your smartphone you can fast-track your accident claim. If you use the app for your claim we can turn around your estimate often times in 3-4 hours, instead of 2-3 days. The app gets your claim resolved much faster with our app with same quality and attention to detail.
  • Download from the Apple or Google Play App Stores
  • Take pictures of Drivers License, VIN, License Plate & Car Damage
  • Get nearby repair shop recommendations
  • Click to call with questions
  • Your claims are fast-tracked with estimates received in many cases in just a few hours
App Store  Google Play

Be Prepared

Download and print an accident checklist to carry in your vehicle. It’s nice to have, just in case you are involved in an accident (requires Acrobat Reader).

Download Accident Checklist

Contact A Representative

You may also report your accident information to an Windhaven™ Insurance representative. Our claims department is open for accident reporting seven days a week 8:00am to 8:00pm Eastern Time. Outside of this time, claims can be reported by leaving a message at the above number, and a claim representative will return your call during business hours. Call: 1-866-595-4080

Time-Saving Tips

When reporting your claim, please have the accident information available, including date, time, place of accident, identity of vehicles and persons involved, identity of investigating police department (including report number, if possible), policy number, and any other information that could be helpful in the handling of your claim, and any claim being made against you.
Claims FAQs

How A Claim Works

1. Collect
At the scene of your accident there are a few important items to try to remember to collect.

Download our Accident Checklist to carry in your vehicle which outlines this information. We need this information to properly document your claim. During this time you will be asked to take a Recorded Statement so you can thoroughly explain your claim to a Windhaven Claims Representative.

Next

2. Report
Via our app or call us at 1-866-595-4080 (Existing Claims: 1-800-919-9114).

The fastest way to report and service your claim is through our app. You can quickly send us accident and damage information and photos with just a few easy clicks and photos from your smartphone.

Next

3. Review
We create a file containing all of your claim information and it is assigned to a Windhaven Claims Adjuster(s) to begin our investigation, determining at fault and estimating damage, while discussing any details of the claim with a third-party, if one is involved in your claim.

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4. Estimate
Your adjuster(s) creates an estimate of damage, directly related to the coverage you have, to share with you for the repair of your vehicle subtracting the costs you pay given your deductible limit, if applicable.

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5. Payment
Payment is issued when the claims investigation is complete.


Insurance Fraud Unit (IFU)

We fight fraud. If you spot fraud, please call us 1-844-WH-FRAUD so we can help lower the cost of auto insurance. The State Government may pay up to $25,000 to persons information leading to the arrest and conviction of persons committing crimes investigated by the Department of Insurance Fraud… Fla. Stat. §627.726(14)(a).

1-844-WH-FRAUD or 1-844-943-7283